Marketing 6.0 - The Future Is Immersive

Rediscover the fundamentals of marketing along with the rise of metamarketing from the best in the business

In Marketing 6.0, the celebrated promoter of the "Four P's of Marketing," Philip Kotler, explains how marketers can use technology to address customers' needs and make a difference in the world. In a new age of metamarketing, this book provides marketers with a way to integrate technological and business model evolution with the dramatic shifts in consumer behavior that have happened in the last decade. Readers will learn about:

• The building blocks of metamarketing
• Generation Z and Generation Alpha and the technologies they use daily
• How to tap into metaverses and extended reality
• The potential obstacles and solutions for creating a more interactive and immersive experience.

Marketing has evolved to address global challenges and changing customer expectations. Incorporating sustainability themes and new technologies for customer engagement are essential for businesses to remain relevant. Indeed, marketing has shifted from traditional to digital, but most customers still value some forms of human interaction. As a result, multichannel and omnichannel marketing have become popular among marketers aiming to leverage both traditional and digital engagement. Metamarketing goes beyond that and offers a genuine physical and digital convergence by providing a more interactive and immersive customer experience across physical and digital spaces.

Part I Introduction to Marketing 6.0 1

1 Welcoming the Era of Marketing 6.0: From Multi to Omni to Meta 3

2 The Emergence of Phygital Natives: Young Generation Z and Generation Alpha Coming of Age 25

3 The Inevitability of Immersive Marketing: Five Micro-Trends Leading to Metamarketing 41

4 The Future of Customer Experience: Fusing Physical and Digital for Complete Immersion 59

Part II The Marketing 6.0 Enabler and Environment 81

5 Understanding the Tech Enablers: Five Fundamental Technologies Powering Up Metamarketing 83

6 Building Extended Realities: The Immersive Experience in Real Life 107

7 Tapping into the Metaverse: The Future Form of Social Media Platforms 131

Part III The Marketing 6.0 Experience 157

8 Multisensory Marketing: Delivering Immersive Experiences for the Five Senses 159

9 Spatial Marketing: Delivering Natural Human- Machine Interactions 185

10 Metaverse Marketing: Experimenting with the Next- Generation Engagement 209

Acknowledgments 235

About the Authors 237

Index 239