A complete overhaul of a true classic, with expanded information on Lean Six Sigma and the latest statistical software tools
Fully updated and revised, 'The Six Sigma Handbook' covers the management systems and statistical tools that are the foundation of Six Sigma. The book's presentation is based on the DMAIC (Define, Measure, Analyze, Improve, Control) implementation strategy for Six Sigma, with focus on the management responsibilities and problem-solving methodologies.
Unlike other books on Six Sigma, 'The Six Sigma Handbook', teaches core concepts and then puts them in the context of on-the-job situations so you can actually execute your projects on Monday morning. Screen shots of Minitab and Excel, the most widely used software programs for doing statistics with Six Sigma, make this book an even more useful and interactive resource for those learning new concepts.
Part I - Six Sigma Implementation & Management
Ch 1: Building the Responsive Six Sigma Organization What is Six Sigma Implementation Plan Training Needs / Resource Selection / Recognition
Ch 2: Recognizing Opportunities Customer-driven approach Balanced Scorecard / Dashboards Feedback mechanisms Lean and its relevance to organizational goals
Ch 3: Maximizing Resources Selecting Projects Management Responsibility and Oversight
Part II - Six Sigma Tools and Techniques
Ch 4: Introduction to DMAIC & DMADV
Ch 5: The Define Phase
Ch 6: The Measure Phase
Ch 7: The Analyze Phase
Ch 8: The Improve / Design Phase
Ch 9: The Control / Verify Phase