Matching Supply with Demand
An Introduction to Operations Management
This book represents the essential body of knowledge for an introductory operations management course. The guiding principle in the development of Matching Supply with Demand has been "real operations, real solutions."
Chapter 1Introduction Chapter 2The Process View of the Organization Chapter 3Understanding the Supply Process: Evaluating Process Capacity Chapter 4Estimating and Reducing Labor Costs Chapter 5Project Management Chapter 6The Link between Operations and Finance Chapter 7Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model Chapter 8Variability and Its Impact on Process Performance: Waiting Time Problems Chapter 9The Impact of Variability on Process Performance: Throughput Losses Chapter 10Quality Management, Statistical Process Control, and Six Sigma Capacity Chapter 11Lean Operations and the Toyota Production System Chapter 12Betting On Uncertain Demand: The Newsvendor Model Chapter 13Assemble-to-order, Make-To-Order and Quick Response with Reactive Capacity Chapter 14Service Levels and Lead Times in Supply Chains: The Order Up-to Inventory Model Chapter 15Risk-Pooling Strategies to Reduce and Hedge Uncertainty Chapter 16Revenue Management withCapacity Controls Chapter 17 Supply Chain Coordination Chapter 18Sustainable Operations Chapter 19Business Model Innovation Appendix A: Statistics Tutorial B: Tables C: Evaluation of the Loss Function D: Equations and Approximations E: Solutions to Selected Practice Problems Glossary References Index of "How to" exhibits Summary of key equations Index