Business Process Management - Practical Guidelines to Successful Implementations

Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book's runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines. This highly anticipated fourth edition brings Jeston's practicable frameworks and solutions up to date with the latest developments in BPM, including the robotics process automation, digital strategies and the changes necessary as a result of the impact of the quad generations in the workforce. This thoroughly revised and updated new editi on includes: Enhanced BPM House noting the importance of traceability from strategy to execution activities New and revised case studies An analysis of the risks and benefits of robotic automation and cognitive computing. The book highlights that millennials will be 50% of the global workforce in 2020 and 67% by 2025-Jeston warns managers to ignore them at your peril. Business processes and the way work is performed must evolve! This book will prove to be an indispensable guide to any senior business executive orchief financial officerwhile providing practical BPM examples to undergraduate and postgraduate students alike.

Inhaltsverzeichnis:

ContributorsForeword PrefaceIntroductionIntroduction to thefourth edition Layout of this bookAcknowledgementsTraining ServicesPart I Frequently asked questionsChapter 1What is business process management?Chapter 2 How can we demystify business process management?Chapter 3 Who should be involved in BPM and what are the critical success factors?Chapter 4 When should you do BPM- what are the main drivers and triggers?Chapter 5 How should we start BPM- bottom-up or top-down?Chapter 6 Why is it important to improve business processes before automating them?Chapter 7 What are the technology components of BPM?Chapter 8 Shouldyou be customer-centric?Chapter 9 Why is determining BPM foundations a critical first step?Chapter 10 Why do you need a structured approach to implementing BPM?Chapter 11 Typical common approach pitfallsPart II BPM- how do you do it?Chapter 117FE Framework overviewChapter 12 Guidelines on how to use the 7FE FrameworkChapter 13 Foundations phaseChapter 14 Enablement phaseChapter 15 Launch pad phaseChapter 16 Understand phaseChapter17 Innovate phaseChapter 18 People phaseChapter 19 Develop phaseChapter 20 Implement phaseChapter 21 Realize value phaseChapter22 Sustainable performance phaseChapter 23 Essentials IntroductionChapter 24 Project managementChapter 25 People change managementChapter 26 LeadershipChapter 27 Embedding BPM in the organizationPart III Case studies and BPM maturityChapter 28 Case studies from the USA, Asia and EuropeChapter 29 BPMM modelGlossaryReferences and bibliography Index