By the Office of Government Commerce

Englisches Buch

Verlag: Stationery Office, 2001

This publication is the second element in the new IT Infrastructure Library, it covers aspects that service providers must take into consideration.

By the Office of Government Commerce

Englisches Buch

Verlag: Stationery Office, 2005

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT service management. The book explains the steps required to implement or improve IT service provision.

By the Office of Government Commerce

Englisches Buch

Verlag: Stationery Office, 2003

Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers the software development life cycle and provides details on business change with the emphasis on requirement