By the Office of Government Commerce
Englisches Buch
Verlag: Stationery Office, 2001
This publication is the second element in the new IT Infrastructure Library, it covers aspects that service providers must take into consideration.
By the Office of Government Commerce
Englisches Buch
Verlag: Stationery Office, 2005
The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT service management. The book explains the steps required to implement or improve IT service provision.
By the Office of Government Commerce
Englisches Buch
Verlag: Stationery Office, 2003
Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers the software development life cycle and provides details on business change with the emphasis on requirement