SAP Enterprise Support

Klappentext:

This book provides IT managers and decision makers with a detailed guide to SAP Enterprise Support. Using a top-down approach, the book begins by explaining why Enterprise Support was introduced, and then details the concrete benefits and concepts of Enterprise Support. It teaches you how and why to use Enterprise Support and covers the new services that have been included in the portfolio. This is the one book you need to really understand what SAP Enterprise Support can do for your organization.
This 2nd edition has been updated and significantly extended. New topics include the KPI measurement platform, the updated SAP Solution Manager strategy, and everything you need to know about choosing between different support models.

Inhaltsverzeichnis:

From the contents:
Preface 15
1 Introduction 17
1.1 What SAP Enterprise Support Can Do for You 18
1.2 SAP Standards for Solution Operations 20
1.3 Creating the Foundation for a Single Source of Truth 23
1.4 About This Book 30
2 Establishing SAP Solution Manager as a Consolidated Data Source in Your Enterprise 35
2.1 Basic Concepts 35
2.2 Implementing SAP Solution Manager as a Standardized Platform for Application Lifecycle Management 45
2.3 Business Configuration 49
2.4 Business Continuity 63
3 Introducing the Measurement Platform 89
3.1 SAP Solution Manager as SAP's Measurement Platform 90
3.2 Architecture and Definition of the Measurement Platform 91
3.3 Continuous Assessment and Improvement 94
3.4 Outlook on Upcoming Enhancements to the Measurement Platform 96
4 Customer Center of Expertise 99
4.1 Challenges for the CIO 101
4.2 Organizational Model for Company Solution Operations 106
4.3 From Customer Competence Center to Customer Center of Expertise 110
5 Preserving Business Continuity 131
5.1 Highest Availability of Mission-Critical Business Processes 132
5.2 The Necessity of Business Continuity 134
5.3 Managing Business Continuity from the QM's Perspective 136
5.4 Quality Management for Business Continuity: How You Can Measure Your Success 148
5.5 Services Available from SAP Active Global Support, Training, and Certification 150
5.6 Case Study: Ensuring Stable Operations 150
6 Accelerated Innovation 163
6.1 Integration Testing 163
6.2 Technical Integration Validation 173
6.3 Services Available from SAP Active Global Support 182
6.4 Case Study 183
7 Improving Business Processes 197
7.1 Roles and Objectives of the QM 198
7.2 Methodology and Tools 199
7.3 Prerequisites for Business Process Improvements 207
7.4 Business Process Monitoring 208
7.5 Related Services Available from SAP Active Global Support 209
7.6 Success Factors 210
7.7 Skills and Training 212
7.8 Case Study: Improving the Order-to-Cash Business Process 213
8 Protection of the IT Investment 219
8.1 Extended Maintenance in the Context of SAP Enterprise Support 221...

Themen:

• SAP R/3
• SAP Solution Manager

Verwandte Themen:

• SAP ERP
• SAP ERP Financials
• Rechnungswesen
• SAP NetWeaver
• Controlling
• ABAP
• SAP
• Projektmanagement
• Finanzwesen
• Logistik